Cancellation & Refund Policy

Subscription billing for Benben ERP is processed by Paddle.com Market Limited ("Paddle"), our Merchant of Record. Paddle handles payment collection, tax calculation, invoicing, and subscription lifecycle management on behalf of Benben Software, Inc. Your purchase relationship for subscription products is subject to Paddle's buyer terms in addition to this policy.

You may cancel an active subscription at any time through your Paddle customer portal or by contacting support. Cancellations take effect at the end of the current billing cycle — you retain access through the period already paid for. No partial-period refunds are issued for unused days within a billing cycle unless required by applicable law or explicitly approved under the technical exception below.

One-time perpetual license purchases (Professional, Business, Enterprise, and Founding Customer tiers) are final upon delivery of the license key and installation materials, except where the 14-day technical exception below applies.

If Benben ERP cannot be deployed due to a catastrophic failure of your local machine environment — including unrecoverable operating system corruption, hardware failure preventing PostgreSQL installation, or documented environment incompatibility that cannot be resolved with Benben Support within fourteen (14) days of purchase — you may request a refund review.

To qualify, you must contact support within 14 days of purchase with:

• Your order or license reference number
• A description of the deployment failure
• Logs or screenshots demonstrating the technical blocker
• Confirmation that Benben Support was unable to resolve the issue

Approved exceptions are processed through Paddle where applicable. Benben Software, Inc. reserves sole discretion to approve or deny exception requests that do not meet these criteria.

Billing and refund inquiries may be directed to support@benbenerp.com.